[mwan]

I found a very amusing site, filled with stories by people who have had terrible (or occasionally heartwarming) experiences with their customers. I have to say, they're quite amusing, especially if you read through the ones tagged "bizarre" or "extra stupid". Some examples:

Water You, Stupid
AIRPORT | KANSAS CITY, MO, USA | TOP
(While passing through airport security, a passenger’s bag needs to be pulled because the x-ray operator sees an obvious big bottle of water when the limit is 3.4 oz.)

Me: “Whose bag is this?”

Passenger: “Oh! Oh! Oohhh! It’s mine! Is there something wrong?”

Me: “I just need to take a quick look inside, ma’am. This shouldn’t take more than a couple of minutes.”

Passenger: “Well, hurry. I think they’re boarding my plane.”

(I open her bag and find the bottle almost immediately. She gasps as I pull it out.)

Me: “Ma’am, I’m afraid you cannot have this beyond this point.”

Passenger: “Why not? I just bought it, and it’s unopened!”

Me: “Ma’am, the rules clearly state that you cannot have any liquids over 3.4 oz in your carry on. If you’d like to, you could–”

Passenger: “But that’s not a liquid!”

Me: “Excuse me, ma’am?”

Passenger: “It’s not a liquid! It’s water! W-A-T-E-R! You know, H-2-O? For the love of God, don’t they hire anyone with more than a grade school education for security?”

Dumb Without Shadow Of A Doubt
SANDWICH SHOP | MANCHESTER, UK | EXTRA STUPID, FOOD & DRINK, TOP
(I’m putting the salad on a customer’s sandwich.)

Customer: “What’s that black thing on there?”

(I check to see if I’ve put olives on the sandwich by mistake.)

Me: “What black thing?”

Customer: “That big black thing right there!”

(I check again.)

Me: “Erm, that’s the shadow of my hand.”

Customer: “I don’t want that. Take it off!”

Me: *moves hand*

Customer: “That’s better.”

Try Adobe HeathenShop
RETAIL | BALTIMORE, MD, USA | RELIGION, TECHNOLOGY, TOP
Customer: “Excuse me, can you tell me how this converter works?”

Me: “Let me see. It looks like you put your old photo negatives into it and it converts them to digital images.”

Customer: “So, it doesn’t make them Christians?”

Me: “Uh…what? Who?”

Customer: “It says it’s a “converter”. So, does it make the people in the pictures turn from devil worshippers into Christians?”

Me: *stunned* “No…No, it doesn’t do anything like that. It takes old negative strips from film cameras and converts them into digital images.”

Customer: “So, it won’t make them Christian?”

Me: “Nope.”

Customer: “What a useless piece of crap that is, then!”

Not Always Right

~dlgn

Well I see know that the level of intelligence in our society has dramatically increased.....

[dlgn]

I see know

Obviously.

[faldette]

Oh, I like Not Always Right. I've read it for quite a while.

[eah]

But how much of it is real? I find some of the events in the stories to be unlikely. How many sane and sober people manage to walk into a restaurant, do something horribly stupid or insulting, only to be embarrassed with an incredibly creative joke and sent running in fear? The things I've read to be said does not happen on impulse, it needs to be planned.

Nonetheless, it is entertaining and I'm actually more aware of how I treat the employee after reading. But I think it would mean a lot more if it was real.

[dlgn]

But how much of it is real? I find some of the events in the stories to be unlikely. How many sane and sober people manage to walk into a restaurant, do something horribly stupid or insulting, only to be embarrassed with an incredibly creative joke and sent running in fear? The things I've read to be said does not happen on impulse, it needs to be planned.

Nonetheless, it is entertaining and I'm actually more aware of how I treat the employee after reading. But I think it would mean a lot more if it was real.

I've thought about that, but consider this. How many people are there who work in some sort of customer service who have access to the internet, and how many encounters do they have per day? When you think of it that way, it seems much more plausible.

[mwan]

I see now

Obviously.

Oh goodie seems like my IQ drops reading this too....

[Exekiel]

You'd be surprised, I've been working one form of customer service or another for 7 years now in panel shops, and after reading the top three pages of submissions I'm nodding and smiling thinking of all the customers I've had that have been this bad or worse.

TBH some of them probably are made up, but more likely they are true, but just embellished to make the staff member look really witty.

Had a customer come in after having repairs done to the L/H side of their FRONT Bumper Bar 8 Months ago complaining that they're R/H Tail lamp wasn't working and demanding it be fixed under warranty, they were yelling and blustering at the counter and lodged a formal complaint with the insurance and everything!