[Benstir]

Let me get some things straight
This is NOT in anyway a goodbye message I'd like to get back on the server ASAP!
Not sure if this is in the right location but I was hoping the community could help.

Issue:
I've been using minecraft for well over a year at this point. However for reasons I don't understand It wont let me access my account with the proper password and account now. I've never shared this information with anyone and tried sending forgot password to my email but I haven't been even able to receive that. I'm starting to feel quite upset at Mojang for not hiring any support staff with the success they have had. Since you are a community of people I trust I'm asking for your help. I've spent so much time on the server I'd hate to see it all go to waste.

[Ste25]

Have a look through the support section of the mojang website, it may help point you in the right direction.

http://help.mojang.com/customer/portal/ ... s/articles

[bleush38p]

Has your account by any chance been migrated? When you try to log in with the client, do you get a "Username and password don't match" error or a "account migrated, use email" error, or something else? If the former, there is a chance your account was compromised or stolen. I assume you've already visited https://account.mojang.com/password if you have a mojang (migrated) account or http://www.minecraft.net/resetpassword if you have the older (Minecraft) account and that it hasn't helped you. Mojang has a page on not receiving the email, although I'm sure you've been there as well. When you try to reset your password, does the page tell you that it's been sent and you never get it or does the page say no account with that email exists? If you really think your account was stolen, there's a link for that on the accounts portal.
Hope that you can get back on minerealm soon
bleush38p

[eah]

Bleush reminded me of some problems I had. They changed the launcher so it didn't remember my username. I had to type it in manually, but instead of entering eah2119, I put in my email. It wouldn't let me on. Took me a few tries to figure out was was causing it.